Area Supervisor

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty.

Responsibilities

• Maintains Safe & Secure Environments
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.
• Customer Service
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Personal and Store Brand
• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
• General Merchandising
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
• Responsible for cleanliness and organization of all Stockrooms.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re-wraps as needed.
• Loss Prevention
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Conducts "Code 50" package inspections.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Front End Supervision and Operations
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Ensures Associates are executing to Company standards at the Front End.
• Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.
• Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
• To meet friendly and productivity standards.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Ensures go backs are expedited, properly scanned, security tagged and ticketed.
• Teaches all Associates the "Scan and Bag" best practice.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
• Administrative Duties as Assigned by Store Manager
• Ensures Cash pulls and bank deposits are conducted to Company policy.
• Responsible for Front End control when needed.
• Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
• Other duties as assigned by Store Manager.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain Assignments May Require Other Qualifications And Skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
• Supervisory Responsibilities
• Retail Associates
• Stockroom Leads (where applicable)