Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area and managing the general operations and supervision of the Store. Key responsibilities include ensuring a safe and secure shopping environment, customer service, merchandise management, loss prevention, and front-end supervision.

Responsibilities

• Maintain a safe and secure shopping environment by understanding and practicing safety measures, immediately correcting or reporting unsafe conditions, and performing regular security checks.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Manage the store's merchandise presentation and ensure a clean, well-maintained work area.
• Execute and supervise Company operational processes as needed, including handling merchandise, processing deliveries, and conducting "Code 50" package inspections.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Ensure associates adhere to Company standards and maintain a productive work environment.
• Manage associates' break schedules, equipment, supplies, and ensure proper inventory management.
• Supervise fitting rooms, ensuring compliance with Company policies and maintaining a clean environment.
• Perform administrative duties as assigned by the Store Manager, such as cash pulls, bank deposits, and payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Regularly stand, walk, and move around the Store.
• Spend up to 100% of working time standing, walking, and moving around the Store.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.