Area Supervisor

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

About the role

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store as well as general operations and supervision when functioning as the Manager on Duty. This role involves opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping work areas clean.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Prioritize safety and practice safe behaviors on the sales floor.
  • Maintain awareness to create a secure shopping environment; correct or report unsafe conditions.
  • Ensure building security, including entrance/exit control, EAS device checks, cash office security, and register area monitoring.
  • Remove clutter and ensure clear emergency exits.
  • Oversee customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using company recognition programs.
• Personal and Store Brand:
  • Represent and support the company brand at all times.
  • Maintain a professional appearance according to the company dress code and ensure associates adhere to it.
  • Keep all store areas clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to company standards.
  • Process merchandise trucks and all inbound deliveries (signs, supplies, etc.) with urgency.
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to company policy.
  • Merchandise assigned department, including back stock.
  • Reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines.
  • Execute floor moves, signing, and promotional signing as needed.
  • Perform re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card data, and merchandise.
  • Maintain the Public View Monitor (PVM) system.
  • Conduct "Code 50" package inspections.
  • Execute company best practices to maximize productivity.
• Front End Supervision and Operations:
  • Ensure associates follow company standards at the front end.
  • Maintain pace, energy, and presence to manage customer wait times.
  • Train and coach associates on cash registers, shortage control, and front-end procedures.
  • Control associate break schedules.
  • Ensure all equipment is functional and properly supplied.
  • Expedite go-backs, ensuring they are scanned, security tagged, and ticketed.
  • Teach associates the "Scan and Bag" best practice.
  • Maintain salability of merchandise on the front end and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of fitting rooms.
  • Audit and account for all fitting room garment tags according to company policy.
  • Ensure go-back compliance; all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to company policy.
  • Oversee front-end control, including refund approvals, associate purchases, securing tills, and register media.
  • Administer payroll, including punch edits, scheduling compliance, Sunday payroll transmission, and reporting.
  • Perform other duties as assigned by the store manager.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations used in retail environments.
• Ability to work evenings and weekends.

Qualifications

• Physical Requirements:
  • Ability to occasionally push, pull, and lift more than 25 lbs.
  • Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
  • Ability to stand, walk, and move around the store for up to 100% of working time.
  • Ability to use store equipment, including PDTs, registers, PCs, janitorial equipment, rolling racks, ladders, and other supplies.
  • For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.
• Supervisory Responsibilities:
  • Oversee retail associates and stockroom leads where applicable.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution