Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team, overseeing a specific area of the store and managing general operations and supervision during the Manager on Duty shift. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front-end supervision, and fitting room management.

Responsibilities

• Maintain a safe and secure shopping environment by immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure proper merchandise presentation and maintain a clean work area at all times.
• Execute and supervise Company operational processes as needed.
• Manage associates, ensuring they execute to Company standards at the Front End, train and coach on cash registers, shortage control policies, and other Front End procedures.
• Train and coach associates on "Scan and Bag" best practice, ensuring salability of merchandise on the Front End.
• Manage the Fitting Rooms, ensuring all garments are accounted for and comply with Company policy.
• Control Retail Associates' break schedule for backups, lunches, and breaks, ensuring proper supplies and recovery for the Front End area.
• Ensure go-backs are expedited, properly scanned, security tagged, and ticketed.
• Manage stockrooms, ensuring compliance with Company policy and reducing loss due to damage.
• Process all merchandise with a sense of urgency, handling non-merchandise inbound deliveries, and assisting with floor moves and signing.
• Perform administrative duties as assigned by the Store Manager, including cash pulls, bank deposits, and payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.