Area Supervisor

About the role

The Area Supervisor plays a crucial role within Ross, a leading off-price retail chain with over 2,200 stores. Reporting to the Store Manager, this position oversees a specific area of the store and manages the general operations and supervision of the store.

Responsibilities

• Maintain a safe and secure environment by understanding and practicing safe behaviors, immediately correcting or reporting any unsafe conditions or practices to Store Leadership.
• Ensure customer safety by preventing accidents, reporting incidents, and following emergency procedures. Test fire alarm systems and respond to after-hours alarms.
• Treat all customers, associates, and leaders with respect, demonstrating courtesy, friendliness, and professionalism.
• Represent and support the Company brand at all times, maintaining a professional appearance and ensuring all associates adhere to the Company Dress Code.
• Manage merchandise presentation, keep areas clean and well-maintained, and process all merchandise with a sense of urgency.
• Execute and supervise Company operational processes as needed, including loss prevention activities and front-end supervision.
• Manage associates' break schedules, ensure equipment is working properly, maintain proper supplies, and expedite go-backs.
• Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
• Maintain fitting rooms, ensure go-back compliance, and teach the "Scan and Bag" best practice.
• Perform administrative duties as assigned by the Store Manager, including cash pulls, bank deposits, and payroll administration.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.