Area Supervisor

About the role

As an Area Supervisor at Ross, you are a member of the Store Leadership team responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as the Manager on Duty. You will ensure a safe, friendly, and easy-to-shop environment while maintaining proper merchandise presentation and a clean work area. This role involves opening and closing the Store, supervising Associates, and executing Company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to ensure a secure shopping environment.
  • Correct or report unsafe conditions or practices to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and register area monitoring.
  • Remove clutter and ensure clear egress to emergency exits.
  • Respond to customer safety concerns, including accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all Customers, Associates, and leaders with respect, courtesy, and professionalism.
  • Recognize Associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance in accordance with the Company Dress Code and ensure Associates adhere to it.
  • Keep all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Process merchandise with a sense of urgency and handle non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all Stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock, and reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines, floor moves, signing, and re-wraps.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong Customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions and safeguard confidential information.
  • Maintain the Public View Monitor (PVM) system and conduct "Code 50" package inspections.
  • Execute Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Ensure Associates execute Company standards at the Front End and maintain pace and energy to expedite Customer wait times.
  • Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules and ensure all equipment is working properly.
  • Maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are scanned, security tagged, and ticketed.
  • Teach Associates the "Scan and Bag" best practice and ensure salability of merchandise on the Front End.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Audit and account for all Fitting Room garment tags according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Oversee Front End control, including refund approval, Associate purchase approval, securing tills, and register media.
  • Administer payroll, including daily punch edits, Associate scheduling compliance, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Qualifications

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

About Ross

Ross is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience. Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

We value diversity, equality, and inclusion, celebrating the backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger, and we strive to be a positive force in our community.