Area Supervisor

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as the Manager on Duty. Area Supervisors handle opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times, while executing and supervising Company operational processes as needed.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
  • Correct or report unsafe conditions or practices to Store Leadership.
  • Ensure security of the building, including entrance/exit control, Electronic Article Surveillance (EAS) checks, Cash Office security, and register area.
  • Remove clutter and ensure clear egress to emergency exits.
  • Responsible for Customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all Customers, Associates, and leaders with respect, courtesy, and professionalism.
  • Recognize Associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance according to the Company Dress Code and ensure all Associates adhere to it.
  • Keep all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Responsible for receiving merchandise trucks when needed and processing all merchandise with urgency.
  • Handle receipt of all non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all Stockrooms.
  • Assist in delivering and placing merchandise on the sales floor.
  • Ensure back-stock is secured and processed according to Company policy.
  • Responsible for merchandising of department, including back stock and reduction of loss due to damage.
  • Ensure compliance with monthly presentation guidelines in assigned area.
  • Handle floor moves, signing, promotional signing, and re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a large Customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions with Associates and Customers.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute all Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute all Company Best Practices to maximize productivity at the Front End.
  • Ensure Associates execute to Company standards at the Front End.
  • Maintain pace, energy, and "presence" to manage the line and expedite Customer wait time.
  • Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach Associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Ensure all Fitting Room garment tags are audited and accounted for according to Company policy.
  • Ensure go-back compliance throughout the day; all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security tagged as needed.
• Administrative Duties:
  • Ensure Cash pulls and bank deposits are conducted according to Company policy.
  • Responsible for Front End control when needed, including refund approval, Associate purchase approval, securing tills, and cash in safe.
  • Understand and adhere to policies for register Paid Outs/Ins, void approval, register media, and break schedules.
  • Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting.
  • Other duties as assigned by the Store Manager.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)