Area Supervisor

About the role

The Above Restaurant Leader (ARL) provides overall leadership and accountability for approximately 10 corporate-owned Long John Silver’s restaurants. The ARL works closely with the Director of Operations to develop regional strategies that enable each Restaurant General Manager (RGM) to exceed the annual operating plan. The successful ARL identifies key business issues affecting performance, influences decisions, aligns resources, takes immediate action, and holds others accountable to drive outstanding reliability, product quality, and financial performance—including consistent same-store sales growth, $1.5MM AUVs, and 15% restaurant margins.

Responsibilities

• Support, coach, and direct RGMs and crew members on a day-to-day basis.
• Establish and review store-specific performance targets for guest satisfaction, sales, and customer experience.
• Maintain company standards in food safety, product quality, and facility specifications.
• Allocate limited budgets to meet highest-priority needs.
• Reinforce new products and operational initiatives.
• Select, train, develop, and motivate RGMs and crew members.
• Evaluate compliance with national brand promotions.
• Visit restaurants frequently to assess performance and provide hands-on operational support as needed, including training new RGMs and crew.

Requirements

• 5–7 years of experience as a proven Area Supervisor in Quick Service Restaurants (QSR).
• Strong relationship management skills; ability to influence and build trust with diverse personalities and leadership styles.
• Strategic approach to driving reliability, operational excellence, and financial performance.
• Deep understanding of restaurant operations.
• Proven ability to drive results through influence and hands-on coaching around success routines and brand standards.

Physical Demands & Working Conditions

• Regularly required to stand, walk, talk, hear, and taste/smell to communicate with employees.
• Frequently required to handle, feel, and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes and moderate noise levels in the work environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.