Area Supervisor (Apparel) - Asheville, NC

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, EAS devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Treats all Customers, Associates, and other leaders with respect.
• Represents and supports the Company brand at all times.
• Executes and supervises Company operational processes as needed.
• Ensures recovery, sizing and markdowns are completed to Company standards.
• Processes all merchandise with a sense of urgency.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Ensures go backs are expedited, properly scanned, security tagged and ticketed.
• Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures.
• Trains and coaches Associates on "Scan and Bag" best practice.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day.
• Responsible for re-wraps as needed.
• Responsible for the reduction of loss due to damage.
• Responsible for merchandising of department including the back stock.
• Responsible for the cleanliness and organization of all Stockrooms.
• Responsible for daily trash removal.
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Qualifications and Special Skills

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.