Area Sales & Service Coordinator

About the role

Arlo Hotels an Independent Lifestyle Hotel Brand Is Actively Seeking a Dynamic Area Sales & Service Coordinator. Are You Someone Who Is Passionate About People, Driven by Purpose, and Clever in Your Approach? If so, Keep on Reading. Here at Arlo, We Strive to Surpass Guests’ Expectations and Leaving Them with a Sense of Awe. The Area Sales & Service Coordinator Serves As the Primary Client Contact for All Group Logistics Following Group Turnover from the Vp of Sales and Area Director of Group Sales Providing Exceptional Service and Support from Turnover Through Departure. This Is an Above-property Role Based at Arlo Hotels' Corporate Headquarters in New York City, Supporting Arlo Soho, Arlo Nomad, and Arlo Midtown. The Role Is Responsible for Ensuring a Seamless Client Experience While Coordinating All Post-sale Group Logistics, Including Rooming Lists, Booking Links, Reservation Changes, Group Resumes, Billing Reconciliation, Commission Tracking, and Open Balance Reconciliation. The Ideal Candidate Is Highly Organized, Detail-oriented, and Thrives in a Fast-paced Environment. This Individual Must Be Able to Effectively Prioritize Competing Deadlines, Manage Multiple Groups Simultaneously, and Maintain Exceptional Accuracy While Delivering Outstanding Service to Both Clients and Internal Stakeholders.

Responsibilities

• Serve As the Primary Client Contact for All Group Logistics Following Group Turnover from the Vp of Sales and Area Director of Group Sales.
• Manage the Client Experience from Turnover Through Departure, Ensuring Timely Communication and Seamless Execution of All Group Details.
• Prepare and Distribute Detailed Group Resumes to Hotel Operations Teams, Ensuring All Departments Are Aligned on Group Requirements, Vips, Billing Instructions, and Special Requests.
• Schedule and Lead All Group Resume Meetings Across All Three Hotels, Ensuring Departments Are Aligned on Group Requirements, Vips, Billing Instructions, and Special Requests.
• Coordinate with Sales, Reservations, Front Office,