Area Pet Trainer

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Job Summary

PetSmart's Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas. They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart's curriculum.

Responsibilities

• Actively sell training classes in store, over the phone and online.
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.
• Recognize associates for their contributions to selling pet training.
• Schedule training classes as outlined by the Company expectations.
• Maintain all paperwork related to pet training.
• Teach classes at times that are optimal to maximize participation.
• Train and certify all new pet training instructors within the assigned group of stores.
• Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer's Accreditation process including strengths and opportunities.
• Attend additional education classes as offered by the company.
• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Recommends, informs, and sells merchandise and services.
• Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training rink and surrounding areas are clean and sanitized.
• Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in other departments as required.
• Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Qualifications

• Accredited in PetSmart Training Instructor Course.
• Minimum of 1 year PetSmart training experience.
• 2+ years of retail experience in a customer focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

Supervisory Responsibility

No direct reports, however, are expected to train, guide and support the development of other associates.

Essential Physical Demands And Work Environment

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear.
• Specific vision abilities required by this job include depth perception.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.
• The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times.
• Exposure to live animals and their handling is common.