Area Pet Trainer

About the role

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer trains all existing and new Pet Training Instructors for their assigned areas and actively seeks out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart’s curriculum.

Responsibilities

• Pet Training Responsibilities: Actively sell training classes in store, over the phone and online. Connect with pet parents to educate them about the benefits of our entire pet training curriculum. Recognize associates for their contributions to selling pet training. Schedule training classes as outlined by the Company expectations. Maintain all paperwork related to pet training. Teach classes at times that are optimal to maximize participation.
• Pet Training Leadership: Train and certify all new pet training instructors within the assigned group of stores. Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer’s Accreditation process including strengths and opportunities. Attend additional education classes as offered by the company.
• Overall Store Experience: Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Recommends, informs, and sells merchandise and services. Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc. Ensures the pet training rink and surrounding areas are clean and sanitized. Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Assists and works in other departments as required.

Qualifications

• Accredited in PetSmart Training Instructor Course.
• Minimum of 1 year PetSmart training experience.
• 2+ years of retail experience in a customer focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

Skills

No specific skills are listed, but strong interpersonal and customer service skills are essential.

Benefits

Benefits include Health & Wellness Benefits, 401k Plan with company match, Paid Time Off for full-time associates, Associate discounts, and Tuition Assistance.

Pay

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage.

Schedule

Area Pet Trainers are expected to work evenings, weekends, and holidays as needed.