Area Operations Manager - Pacific NW Region - (Eastside)

About the Role

The Area Operations Manager is responsible for Retail Branches within a defined area, providing supervision to operations staff. This role oversees all aspects of FTE budget, risk, operations, and compliance, ensuring performance aligns with the Bank’s goals and standards while ethically supporting customers' financial needs. The position fosters a high-performance culture, creates strategic plans for operations staff, and closely tracks operational performance across the territory. Accountable for human resource tasks, this role identifies, develops, and promotes top performers while ensuring team development and quality of work.

Responsibilities

• Manages a Retail Branch office and defined operations area, ensuring overall performance of operational and service goals.
• Implements strategies to manage risk, develop employees, and provide exemplary customer service.
• Drives team performance through huddles, meetings, coaching, and leading by example.
• Performs operational tasks according to policies and procedures, including approvals for high-risk transactions and exceptions.
• Provides leadership to branch supervisors and employees, including daily huddles and regular branch/area meetings.
• Handles human resource management tasks: hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Ensures branch management achieves superior results in human resource management, including hiring and performance management.
• Performs on-site and remote inspections of branch operational tasks, reviewing and approving periodic certifications and reports.
• Monitors Retail Operations reporting for all branches within the area and regularly visits branches to observe performance and coach staff.
• Fosters a customer-centric culture, addressing inquiries, concerns, and escalations promptly to enhance satisfaction and loyalty.
• Manages FTE for the defined area, redeploying staffing resources for efficiency and positive customer experience.
• Supports Operations Managers in executing Retail’s operational soundness strategy and serves as a subject matter expert for Retail policies and procedures.
• Ensures operations staff supports production targets through ethical sales referrals and advocates for internal production campaigns.
• Executes on Retail community reinvestment strategy, ensuring active community participation and leadership, including CRA activities.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience; High School Diploma or GED required.
• Notary license preferred.
• Minimum of 7 years of banking experience with an emphasis in operations.
• Minimum of 3 years of leadership experience.
• Approximately 10 - 20% travel is required.
• Knowledge of State and Federal banking regulations pertinent to Retail operations.
• Leadership ability to supervise, direct, coach, and develop subordinate employees.
• Skilled in handling customer issues in challenging situations.
• Attention to detail and accuracy to mitigate risk.
• Excellent organizational skills to direct workflow, balance assignments, and ensure consistent scheduling.
• Thorough knowledge of Retail office operations, including complex transactions, Bank policy and procedures, and Risk Management policies.
• Ability to assess Retail branches for actions to increase production, improve efficiency, reduce risk, and improve operating quality.
• Effective communication with customers, team members, and all levels of management.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and maintain operational soundness.

ADA Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. The work environment characteristics are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.
• The noise level in the work environment is usually moderate.

Pay

Pay Range: $85,000 - $130,000 annually. Eligible for Retail Incentive Plan AIP Bonus up to 15%. Final compensation package will be determined by work experience, education, and skill level of the applicant, along with internal equity and geographic market data.

Benefits

Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer-paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal, and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).