Area Mgr Site Quality Operations

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. The Area Manager Site Quality Operations supports QVC and supervises site quality operations by leading departmental performance, supporting business goals, driving cost-efficient and quality-focused processes, delivering excellent customer service, and fostering a positive employee relations environment.

Responsibilities

• Champion QVC’s customer-first culture by leading with enthusiasm, modelling company values, and fostering a positive, motivating work environment.
• Supervise daily operations for the assigned area by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets.
• Maintain a clean, safe and compliant workplace by upholding company policies, procedures, performance standards and operational plans.
• Identify performance trends, issues and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
• Lead, coach and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
• Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long-term goals and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience.
• 2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center.

Skills

• Strong leadership, problem-solving and decision-making skills.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits
• Relocation assistance is available for this role.