Area Manager Retail Health (6 month fixed term)

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

About the role

The Area Manager for Retail Health is a lead administrative position responsible for the oversight and management of the daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Area Manager engages in and coaches the team to achieve the Retail Health vision of transforming health care through delivering an exceptional experience to its customers and team members. This role maintains broad ownership of all administrative functions including operations, marketing, finance, human resource management, medical and business information systems, and ancillary planning and development. You will also maintain the highest quality clinical and service experience for every customer and team member at all assigned sites.

This leadership role oversees clinics in the Central Region, including Federal Way and Kent, with a home base in Renton where the Indigo Urgent Care training facility is located. The Area Manager travels to the various clinics on a regular basis and is available during business hours (including nights, weekends, holidays, and on-call rotation).

Responsibilities

• Oversee and manage daily operations for multiple geographically dispersed Retail Health and ancillary service locations.
• Engage and coach teams to achieve the Retail Health vision of delivering an exceptional experience to customers and team members.
• Maintain broad ownership of administrative functions, including operations, marketing, finance, human resources, medical and business information systems, and ancillary planning and development.
• Ensure the highest quality clinical and service experience for every customer and team member at all assigned sites.
• Travel regularly to various clinics and remain available during business hours, including nights, weekends, holidays, and on-call rotation.

Requirements

• Bachelor’s degree or 4 years of experience in lieu of degree.
• Master’s degree preferred.
• Three (3) years of experience in a professional or technical role (urgent care or healthcare field preferred).
• Three (3) years of experience in a supervisory or lead capacity.
• Consideration may be given to internal candidates not meeting the minimum qualifications.

Benefits

• Flexible schedule: Balance work and personal passions.
• Team-based care model: Collaborate with a dedicated team focused on excellence.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinical staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, and tuition assistance.
• Comprehensive benefits package, including medical, dental, retirement benefits, and paid time off.

Pay

The pay scale is $94,889.60 - $136,572.80 USD. Pay is influenced by factors such as skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will reflect the appropriate step on the pay scale based on years of experience.

Schedule

• Full-time position (FTE: 1.0).
• Shift: Day.
• Schedule: Monday - Friday.