Area Manager II

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Qualifications

• Basic Qualifications: 2+ years of employee and performance management experience, Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Preferred Qualifications: 1+ years of performance metrics, process improvement or lean techniques experience, Experience managing a team of 20+ employees, Experience with process improvements (Lean process, Kaizen, and/or Six Sigma), Excellent customer service, communication, and interpersonal skills, A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field, Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments

Skills

• Customer service, communication, and interpersonal skills
• Process improvements (Lean process, Kaizen, and/or Six Sigma)

Benefits

• Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave
• Learn more about our benefits at https://amazon.jobs/en/benefits

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, TX, Pflugerville - 70,000.00 - 90,900.00 USD annually

Schedule

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays