Area Manager - DD/IDD Services

About the role

At Dungarvin, we are more than a provider of support services, we’re a mission-driven team rooted in respect, response, and choice. Since 1976, we’ve been dedicated to meeting people where they are and providing person-centered supports that allow individuals to live as independently as possible. We support individuals with intellectual and developmental disabilities, behavioral health needs, complex medical needs, and children and families across the country.

The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

Responsibilities

• Program Leadership & Team Development: Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery.
• Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
• Program Operations & Compliance: Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards.
• Maintain readiness for audits, inspections, and licensing reviews.
• Participant & Family Support: Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
• Operational Performance & On-Call Support: Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.

Qualifications

Must Have:

• Education: Bachelor’s degree in Human Services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services
• Experience: 2–3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings
• Program Knowledge: Understanding of person-centered supports, compliance standards, and Medicaid Waaver or HCBS, CIH services preferred
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements

Nice to Have:

• Industry Expertise: Experience supporting multi-site residential or community-based programs
• Leadership Development: Experience with staff development, training coordination, or leadership mentoring
• Operational Insight: Data-driven performance management experience
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards

Benefits

• Compensation: Starting $58,900 annually
• Work Schedule: Monday through Friday with on-call responsibilities as needed to support operational needs and program coverage
• 401(k) plan with up to 3% employer match after one year of service
• Medical, dental, vision, life insurance, supplemental insurance, disability coverage, FSA, and HSA options for eligible employees
• Pet Insurance available
• PTO for eligible employees with PTO donation options
• Paid training, onboarding, and ongoing professional development opportunities
• Employee Assistance Program and access to Tapcheck
• National Brand Discounts and Employee Referral Program
• Dungarvin's multi-state footprint allows internal job mobility nationwide