Area Manager

About the role

Forge & Build is hiring an Area Manager at our facility in Kirksville, MO. We're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Responsibilities

• Effectively communicates and supports values and culture through acting as the liaison between store teams and corporate headquarters, communicating company priorities and providing feedback on challenges.
• Leads by example and inspire others to perform to their highest potential, and cultivate culture and values through assigned stores.
• Develops and implements strategic plans to achieve or exceed sales targets, profit and loss goals, and company objectives.
• Ensures operational excellence standards are met in all stores through adhering to company policies, visual merchandising standards, and operating procedures.
• Recruits, trains, mentors, and evaluates store managers, fostering a high-performance team environment and building talent pipelines.
• Conducts regular store visits to assess operational efficiency, cleanliness, and compliance.
• Addresses performance issues through effective coaching and leadership.
• Resolves escalated customer concerns using excellent customer service skills.
• Maintains a safe and healthy work environment by establishing, following and enforcing standards and procedures while complying with legal regulations.
• Conducts reviews and performance evaluations as necessary to produce positive results.
• Affords location personnel in training for all system requirements.
• Ensures maximum performance and execution of strategies and initiatives across at multiple locations.
• Analyzes financial reports, manages budgets, controls inventory, and maximizes revenue streams.
• Conducts monthly profit and loss reviews with Store Managers to understand their locations and business trends.
• Identifies and recommends areas for improvement and future revenue opportunities and estimates profit projections.
• Communicates effectively, clearly, and accurately to keep store managers informed of issues and provides action items to improve issues with a sense of urgency.
• Identifies areas of conflict and determines and implements the appropriate solution for the situation.
• Establishes reasonable and measurable goals with well-defined expectations for the store leadership.

Requirements

• Excellent written and verbal communication skills.
• Strong understanding of P&L metrics and the ability to execute on KPIs for driving sales and profit.
• Strong ability to build and maintain internal and external business relationships.
• Proficiency with electronic technology and ability to learn and implement new technology advancements.
• Operational expertise in inventory control and the ability to train store leadership on proper techniques and guidelines.
• Comprehensive knowledge of store and yard layout, and the ability to learn and suggest improvements for store products and operations.
• Ability to work 45+ hours per week.
• Previous retail management experience is required (4+ years preferred), preferably in a lumber and building materials or home center environment.
• Proven experience leading and supervising team members.
• Strong ability to motivate, lead, and develop a diverse team across various locations.
• Analytical proficiency in interpreting financial data, sales reports, and KPIs to make data-driven decisions.
• Problem-solving and capability to identify root causes of business challenges and implement corrective action plans.
• Excellent verbal and written skills for effective communication with all levels of the organization.
• Ability to travel frequently to store locations (often 75%+ of the time) including overnight stays.
• PREFERRED: Knowledge of building processes and estimating.

Qualifications

• Prolonged periods of sitting during times of the workday.
• Ability to lift up to 50+ pounds at times.
• Ability to drive vehicle and other transportation means both short and prolonged durations.
• Ability to perform prolonged periods of computer work, standing, walking, and sitting.
• Ability to tolerate exposure to external temperatures when assisting customers outdoors.

Skills

• Excellent written and verbal communication skills.
• Strong understanding of P&L metrics and the ability to execute on KPIs for driving sales and profit.
• Strong ability to build and maintain internal and external business relationships.
• Proficiency with electronic technology and ability to learn and implement new technology advancements.
• Operational expertise in inventory control and the ability to train store leadership on proper techniques and guidelines.
• Comprehensive knowledge of store and yard layout, and the ability to learn and suggest improvements for store products and operations.
• Ability to work 45+ hours per week.
• Previous retail management experience is required (4+ years preferred), preferably in a lumber and building materials or home center environment.
• Proven experience leading and supervising team members.
• Strong ability to motivate, lead, and develop a diverse team across various locations.
• Analytical proficiency in interpreting financial data, sales reports, and KPIs to make data-driven decisions.
• Problem-solving and capability to identify root causes of business challenges and implement corrective action plans.
• Excellent verbal and written skills for effective communication with all levels of the organization.
• Ability to travel frequently to store locations (often 75%+ of the time) including overnight stays.
• PREFERRED: Knowledge of building processes and estimating.

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

Pay

• $X per hour

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM
• Offers overtime pay after working 40 hours.
• (Includes working weekends)

Equal Opportunity Employer

We are committed to creating a workplace for all. We value diversity and inclusion and strive to attract, develop, and retain great people from all walks of life.