area maintenance manager West Coast

About the role

A well maintained hotel has a direct positive impact on the guest satisfaction. Therefore, Another Star is seeking a solid area maintenance manager to help transform its maintenance organization from reactive to preventive. A proactive mindset combined with curiosity and strong interpersonal skills are crucial for this role. The successful candidate should demonstrate solid people management skills, act as a problem solver, and leverage their technical experience to enhance maintenance efficiency.

Key Responsibilities

• Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution-driven actions.
• Lead a high-performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high-quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in-house technicians.
• Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
• Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
• Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
• Maintain effective relationships with third-party contractors (i.e. Aramark), ensuring adherence to service level agreements.
• Monitor and track the status of project permits, sign-offs, and close-outs as it relates to both local city departments & authorities.
• Prepare, negotiate, and contract Client Supply items.
• Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc).
• Work on health and safety to ensure each property complies with relevant health and safety legislation; adhere to the health and safety policy while maintaining accurate records of relevant activities.
• Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels.

Skills, Knowledge and Expertise

• Leadership experience across multiple sites, with the ability to lead, engage, and inspire high-performing remote teams in a fast-paced environment.
• Ability to think strategically and proactively, using trend analysis to drive improvements in overall performance.
• Effective communication skills, with the ability to clearly articulate plans, align teams to goals, delegate tasks effectively, and engage with Operations and key stakeholders through reporting and day-to-day interactions.
• Proficient financial acumen with the ability to manage P&L, budgets, and financial reporting across OPEX and CAPEX.
• Ability to negotiate and manage agreements with suppliers and third-party contractors.
• Guest-focused mindset with a strong understanding of hospitality standards and operational demands.
• Strong technical background in MEP systems.
• Solid understanding of Building Management Systems and FMIS platforms, including Planon and Topdesk.
• Strong knowledge of health and safety legislation, with the ability to ensure compliance and maintain accurate documentation and procedures.

Benefits

• 10 free nights in any CitizenM hotel per year (other than your own) based on availability.
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
• Personal and professional development opportunities and programs.
• Latest tech devices and all the tools you need to be successful in your role.
• Medical, Dental, Vision, FSA, DCA, 401K.
• Flexible public holidays.
• Employee assistance program.
• Variety of team days and social events (from food trucks and quizzes at the office to parties on boats).

Timeline

Interviews will start after April 16th.

Contact Information

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