Area Loss Prevention Agent

About the Company

POP MART, founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. The company identifies and nurtures emerging artists and designers worldwide, creating popular character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of mid-2025, POP MART operates over 630 physical stores and more than 2,637 Robo Shops across 20+ countries and regions, reaching audiences in over 90 countries through cross-border e-commerce platforms.

Responsibilities

• Manage a multi-unit POP MART ROBO Shop, performing regular onsite visits.
• Respond to machine alerts, stockouts, and operational issues promptly.
• Recruit individuals, teams, or 3rd party partners to operate ROBO Shop.
• Coordinate with restocking teams, vendors, and internal support.
• Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
• Log visit notes, upload photos, and maintain accurate records.
• Conduct basic troubleshooting and escalate technical issues.
• Ensure product availability and uptime KPIs are met.
• Execute resets, seasonal updates, and product transitions.
• Support the end-to-end execution of new ROBO Shop installations, relocations, and upgrades.
• Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocation, etc.) to ensure launch readiness.
• Perform on-site installation tasks including basic setup, machine testing, merchandising, and initial calibration.
• Document installation progress through photos, checklists, and launch status reports.
• Validate machine functionality and QC standards before handoff to Operations.
• Assist with vendor scheduling, access coordination, and on-site troubleshooting during installs.
• Ensure all new ROBO Shop meet brand, merchandising, and performance standards pre-launch.

KPIs / Success Metrics

• Uptime % across assigned units
• Inventory accuracy & stockout rate
• Average response time to alerts
• Completion of scheduled visits
• Execution accuracy (resets, promos, planograms)
• On-time completion of tasks

Requirements

• Minimum 1 year of Operations Management and project management experience; 2–3 years of retail experience preferred
• Bachelor’s degree preferred
• Strong reliability & time management
• Problem-solving and independent decision-making
• Attention to detail and operational discipline
• Customer service mentality
• Comfort in fast-paced field environments
• Ability to manage timelines and coordinate multiple stakeholders
• Strong organizational skills for tracking installation milestones
• 30–40% travel required; expected to work 3–4 days onsite in the office and 1–2 days in the field

Skills

• Internal dashboards (inventory, sales, alerts)
• Basic mechanical troubleshooting
• Smartphone-based reporting tools
• Installation checklists & launch management tools
• Basic familiarity with installation hardware and machine setup

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds

Benefits

• Market-competitive packages including 401k, health insurance, PTO leave, paid sick leave, and family leave
• Opportunities to learn and lead through on-the-job training