Area General Manager

Job Overview

The Area General Manager role at FirstCall Mechanical is responsible for the performance, growth, and culture of the Charlotte operation. This role owns the P&L, leads day-to-day business execution, develops talent, and creates the plan to grow revenue, margin, and customer value in the market.

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral

Position Overview

The Area General Manager is the single point of accountability for the performance, growth, and culture of the Charlotte operation. This role is well suited for an ambitious, hands-on leader who wants both local ownership and the support of a broader growth platform.

Job Responsibilities

• Lead the Charlotte business with full responsibility for growth, profitability, and operating performance.
• Build, coach, and retain a high-performing team across service, projects, sales, and support functions.
• Develop and execute a clear annual business plan with targets for revenue, margin, customer growth, and operational excellence.
• Drive accountability through KPIs, dashboards, and regular operating reviews.
• Partner closely with customers and the commercial team to win new business and expand existing relationships.
• Ensure strong execution in service delivery, project performance, safety, quality, and customer experience.
• Collaborate across the FirstCall platform to share best practices and capture scale advantages.
• Champion a culture of urgency, ownership, professionalism, and continuous improvement.

Qualifications

• 7–10+ years of progressive leadership experience in commercial HVAC, mechanical services, or a related field service environment.
• Proven track record of growing a branch, region, or business unit while improving profitability.
• Strong P&L leadership skills, including pricing, margin management, forecasting, and resource allocation.
• Ability to lead from the front and connect with technicians, managers, and customers.
• Experience recruiting, coaching, and developing strong teams.
• Comfortable in a fast-paced, performance-driven, growth environment.
• Solid understanding of commercial HVAC service operations; technical fluency is strongly preferred.