Area Director of Guest Experience

Overview

At Key West Historic Inns, we believe exceptional hospitality is about more than providing a place to stay. It's about creating unforgettable moments that guests remember long after they've returned home. We're looking for an innovative, guest-centric leader to join our team as our Area Director of Guest Experience.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or a minimum of four (4) years of progressive hotel leadership experience in a full-service hospitality environment.
• Proven leadership experience in boutique, luxury, lifestyle, resort, branded, independent, or multi-property hotel environments.
• Demonstrated success leading guest experience initiatives, service recovery, team development, and online reputation management.
• Strong ability to inspire, coach, and develop teams while fostering a culture of personalized hospitality and service excellence.
• Excellent organizational, time management, problem-solving, and negotiation skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of guest satisfaction strategies, online review platforms, social media engagement, and reputation management.
• Able to collaborate effectively across departments and influence operational improvements that enhance the overall guest experience.
• Knowledge of hospitality employment laws, Innkeeper laws, and industry regulations applicable to hotel operations.
• Prior cash handling and financial accountability experience preferred.
• Excellent verbal and written communication skills with the ability to communicate professionally and effectively with guests, team members, and all levels of leadership.
• College-level reasoning, analytical, mathematical, and language skills.
• Ability to read, write, and speak English fluently.
• Knowledge of boutique hospitality, Small Luxury Hotels, Hilton brand standards, or luxury service standards is highly preferred.
• Experience developing guest programming, local partnerships, or unique guest experiences is a plus.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

We participate in E-Verify. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation