Area Director, New York

About the role

The Area Director for New York will bring Neko Health’s operating model, culture, and member-first standards to life across a growing portfolio of clinics in New York City. This role sits at the intersection of leadership, execution, and local adaptation.

Responsibilities

• Bring the operating model to life
• Embed Neko Health’s operating model across New York clinics
• Ensure global standards are understood, embraced, and brought to life in day-to-day clinic operations
• Lead the successful local adoption of existing playbooks and standards
• Create strong clinic-level leadership capability
• Operationalise readiness for new clinic openings
• Establish clear performance rhythms (metrics, reviews, feedback loops)
• Partner closely with the Country Leader, US and central teams
• Ensure the global operating model works in practice locally
• Ensure each clinic consistently delivers a seamless, premium member experience
• Build and uphold Neko's clinical quality standards
• Drive continuous improvement in medical delivery and inspection readiness
• Own regional operational KPIs and full P&L accountability
• Recruit, onboard, lead, and coach a team of Clinic Leads and Lead Physicians
• Build a strong culture of accountability, communication, and collaboration
• Champion cross-functional alignment

Requirements

• Proven experience in a senior operational leadership role
• Demonstrated success implementing and embedding established operating models, standards, and playbooks
• Strong track record leading clinic-level or site-level leaders
• Experience operating in regulated environments
• Proven financial and operational acumen
• Exceptional communication and stakeholder management skills
• Ability to balance strategic perspective with hands-on execution
• Comfort leading through ambiguity and change

Qualifications

• Proven experience in a senior operational leadership role
• Demonstrated success implementing and embedding established operating models, standards, and playbooks
• Strong track record leading clinic-level or site-level leaders
• Experience operating in regulated environments
• Proven financial and operational acumen
• Exceptional communication and stakeholder management skills
• Ability to balance strategic perspective with hands-on execution
• Comfort leading through ambiguity and change

Skills

• Leadership and coaching skills
• Cultural adaptation and localisation
• Financial and operational acumen
• Communication and stakeholder management
• Strategic and tactical thinking
• Change management and adaptability

Benefits

Neko Health offers a competitive benefits package, including health insurance, retirement savings plans, and paid time off.

Pay

$190K - $250K

Schedule

Full-time position