Area Director

Company Overview:

Swensons Drive-In Restaurants, LLC was founded in 1934 by Wesley T. “Pop” Swensons in Akron, Ohio. Swensons is a drive-in restaurant providing high quality burgers and milkshakes. We have grown into 20+ drive-in restaurants throughout Ohio. Swensons is looking to grow and strives to be Best in Brand in all we do. We are looking for an experienced multi-unit operator to join our team and manage multiple restaurant locations. This is an exciting opportunity to own and develop an area of Swensons’ restaurants providing mentorship and guidance to General Managers to the Best Today and Better Tomorrow. Area Directors are leaders in our business and an integral part of our success and the future expansion of our brand. The Area Director supervises and oversees Swensons’ restaurants in a designated geographical area. Successful candidates will have experience managing multi-units, a heart for hospitality, exceptional communication and organizational skills with proven leadership abilities to develop and coach staff.

About the Role

Area Directors are leaders in our business and an integral part of our success and the future expansion of our brand. The Area Director supervises and oversees Swensons’ restaurants in a designated geographical area. Successful candidates will have experience managing multi-units, a heart for hospitality, exceptional communication and organizational skills with proven leadership abilities to develop and coach staff.

Responsibilities

• Operational partner ensuring our restaurant operations are conducted in a respectful manner consistent with the Company’s core values, mission statement and culture, best practices, compliance and ethical considerations.
• Actively participate in strategy sessions and planning activities for the specified district; set direction/expectations with team based on Company strategies and objectives. Develop district strategies to increase revenue.
• Own the leadership role for all tactical and operational activities in district providing coaching, direction, and oversight for the activities of the staff to execute great guest experience.
• Responsible for financial objectives and managing district budgets effectively.
• Resolution of guest concerns with excellent customer service skills. Participates in the investigation and resolution of guest complaints and feedback in timely manner.
• Coach General Managers to ensure all team members are thoroughly trained according to prescribed programs and that they demonstrate competence. Consistently address performance issues according to Company guidelines.
• Oversee and provide approvals for all people management processes (e.g., hiring, training, compensation, career development, succession planning, promotions, terminations, etc.) within the district. Ensure complete staffing at all levels of stand/field management.
• Responsible for attracting, selecting, and retaining management staff. Recruit, manage and coach managers to support operational success. Consistently develop and ensure manager succession plans are in effect.
• Maintain all standards of excellence in the restaurants in alignment with the quality of the food, friendliness of service, cleanliness of facility and safety of team members and guests to meet or exceed brand standards in every aspect of the restaurants.
• Ensures that team members follow all recipes, procedures, and policies of the company. Responsible for driving guest satisfaction and local stand marketing programs.
• Enforce sanitary practices for food handling, cleanliness and maintenance of kitchen and kitchen equipment. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Ensures equipment operates efficiently and the facility is maintained according to company standards.
• Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team and their assigned representatives; always represent Swensons Drive-In Restaurants, LLC as a professional in every aspect of performance.
• Ability to read, write, and communicate verbally and listen attentively to team members, guests & vendors.
• Able to safely respond in emergency situations to avoid imminent dangers to self and others.
• Able to manage time and ensure responsibilities are met at various locations within district.
• Able to travel in vehicle from location to location
• Exposure to extreme temperatures based upon variable weather conditions. A significant portion of our operations occur outside in the elements and our operations are year-round.
• Must be able to exert well-paced mobility and reasonable range of motion such as bending, stooping, standing, walking, stirring, lifting to complete physical tasks related to responsibilities for up to ten (10) hours
• Safely transport up to 30 pounds repetitively when required.
• Able to safely operate blenders, frozen drink machines, grills, fryers, and other kitchen equipment as needed.
• Able to safely work in an environment that includes wet floors, temperature extremes, and loud noise.

Requirements

Successful candidates will have experience managing multi-units, a heart for hospitality, exceptional communication and organizational skills with proven leadership abilities to develop and coach staff.

Qualifications

Experience managing multi-units, a heart for hospitality, exceptional communication and organizational skills with proven leadership abilities to develop and coach staff.

Skills

Experience managing multi-units, exceptional communication and organizational skills, leadership abilities, and the ability to develop and coach staff.

Benefits

Competitive Salary, Weekly paycheck, Medical, Dental, Vision, Life Insurance, Short-term & Long-term Disability, 401k/Roth w/ Employer Match, Vacation.

Pay

N/A

Schedule

N/A