Area Customer Experience Specialist

About the role

As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region.

Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role, and colleagues must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact in each branch they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.

An Area Customer Experience Specialist is a financial concierge for walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services, and technology. Additionally, you will support colleagues in branches to provide consistent and seamless experiences.

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help customers achieve their financial goals. Branch colleagues have the opportunity to share ideas and voice opinions that directly impact customers, the bank, and communities for the better.

Responsibilities

• Provide coverage in all aspects of branch banking, including customer transactions, servicing customer needs, and identifying opportunities to provide advice and guidance to help customers along their financial journey. Refer customers to other areas of the bank as needed.
• Process customer transactions accurately and efficiently while maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans, and support for any service or account maintenance issues.
• Demonstrate a strong comfort level with technology and educate customers on optimizing their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Obtain NMLS licensing as part of career development (Notary licensing preferred).
• Be dependable and adaptable, traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year of customer service and branch banking experience.

Preferred Qualifications

• Bachelor’s degree.
• Cash handling experience.
• Career-minded individuals who want to join an organization where they can gain experience and build a career.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs, or similar roles.

Schedule

This role is eligible for overtime pay and may require travel to multiple branch locations throughout the week. Specific work arrangements will be provided by the hiring team.

Workplace Type

This is an office-based role. Certain positions outside the branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Remote roles will have the opportunity to come together in offices for moments that matter.

Huntington will not sponsor applicants for immigration benefits, including work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, or other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.