Area Chief of Staff

Summary Of Job Purpose And Function

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers.
• Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance.
• Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Hospital operations
• Create and execute timely plans to resolve identified gaps.
• Validate needed clinical skills of the veterinary assistants and veterinary technicians within assigned hospital pod.
• Partner with the practice manager to ensure adequate clinical skill set development plans are in place to address identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals.
• Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
• Other job duties as assigned.

Hiring Qualifications / Competencies

• Leadership
• Plans and Aligns
• Drives Vision and Purpose
• Develops Talent
• Manages Conflict
• Financial Acumen
• Managers Complexity
• Functional Attracts Top Talent
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Functional/Technical Skills Capabilities And Experience (can Do)
• Ability to multi-task
• Organizational ability
• Surgical skills
• Problem solving skills
• Intellectual ability
• Commitment to continual learning
• Mathematical ability
• Computer skills
• Attitudes (WILL DO)
• Initiative
• Tolerance for Stress / Resiliency

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Routine exposure to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Some travel required, to assist other area hospitals as well as for vendor visits and associate education.

THE FIVE PRINCIPLES

Quality – The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.

Benefits & Compensation

Salary range for this role is $142,000 to $205,000. Specific pay rates are dependent on experience, skill level, and education of the candidate, as well as geographic location. Pay rates for salaried positions may differ based on schedule worked.
Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness, and financial needs of our associates. Our benefits package includes:
Medical, Dental, Vision
Basic Life (company paid) & Supplemental Life
Short- and Long-Term Disability (company paid)
Flexible Spending Accounts
Commuter Benefits*
Legal Plan
Health Savings Account with company funding
401(k) with generous company match
Paid Time Off & Holidays
Paid Parental Leave
Student Debt Program (for FT DVMs)
Continuing Education allowance for eligible positions
Free Optimum Wellness Plans for your pets’ preventive and general care
Benefits eligibility is based on employment status. FT associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); PT associates are eligible for those benefits highlighted with an asterisk*

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.