Arcade Traveling Technician

About the role

Bar Partners / Amuze is a growing amusement and entertainment company dedicated to providing exceptional service and reliable entertainment solutions to our customers. We value employees who are dependable, customer-focused, and passionate about solving technical challenges while representing our company professionally in the field.

Responsibilities

• Manage the route. Complete the assigned arcade sweep and service schedule, conduct regular location check-ins, and prioritize work based on equipment condition and customer needs.
• Inspect and maintain equipment. Test games and amusement devices for proper operation; clean, calibrate, stock, and perform preventive maintenance to improve uptime and reliability.
• Troubleshoot, repair, and install. Diagnose equipment issues; repair or replace components within training and authorization; and perform assembly, installation, setup, relocation, or removal tasks as assigned.
• Respond to service needs. Handle service calls and equipment outages promptly, provide or receive remote support for lower-level repairs, and escalate complex issues with accurate diagnostic information.
• Control cash and records. Collect and reconcile machine revenue, record meter readings, protect funds, and follow company chain-of-custody, deposit, and reporting procedures.
• Maintain inventory. Track and organize parts stock, identify parts requirements, document parts used, and assist with prize inventory and replenishment at serviced locations.
• Document and communicate. Complete work orders, service notes, photos, equipment-condition reports, and collection records; keep location partners and management informed about status and follow-up needs.
• Work safely and protect company assets. Maintain assigned tools, test equipment, parts, and service vehicle in an organized condition and follow all safety, driving, security, and customer-site requirements.

Required Qualifications

• Mechanically inclined, with practical problem-solving ability and an interest in learning how arcade and amusement equipment operates.
• Ability to learn and safely apply company repair methods, tool-use practices, service instructions, safety procedures, and work standards.
• Strong organization, time management, attention to detail, documentation, customer service, and verbal communication skills.
• Ability to work independently, communicate with a remote manager or support team, and reliably complete an assigned route.
• Ability to use a smartphone, tablet, or computer for work orders, photos, service documentation, and communication.
• Valid driver’s license and a driving record that meets job-related company and insurance requirements. Driving-history information will be evaluated in accordance with applicable law.
• Availability for regular travel throughout the assigned territory and a schedule that may include occasional evenings, weekends, on-call needs, or approved overtime based on business needs.

Preferred Qualifications

• Hands-on experience troubleshooting or repairing electronic, electrical, mechanical, computer, vending, automotive, appliance, industrial, or similar equipment.
• Experience servicing arcade games, redemption equipment, jukeboxes, vending machines, ATMs, kiosks, amusement devices, or other route-based equipment.
• Experience safely using hand tools, power tools, a multimeter, or other electronic test equipment and following service manuals or wiring diagrams.
• Experience with coin and bill acceptors, card readers, ticket and redemption systems, PC hardware, low-voltage components, or basic networking.
• Prior field-service, route-service, cash-collection, inventory-control, or customer-location experience.
• Technical certificate, trade-school education, military technical training, or equivalent hands-on experience.

Physical and work environment

• Regularly drive between customer locations and enter bars, restaurants, arcades, and other entertainment venues with varying noise levels, lighting, crowds, and floor surfaces.
• Regularly stand, walk, reach, use hands for detailed repair work, and move into positions needed to access equipment; occasionally bend, kneel, crouch, or climb stairs.
• Lift, carry, push, pull, and position parts, tools, supplies, or equipment weighing up to 50 pounds, with or without reasonable accommodation. Team or mechanical assistance should be used when required by company safety procedures.
• Safely work around electronic and mechanical equipment and use appropriate personal protective equipment and lockout or power-disconnection procedures as trained and required.

Pay

Competitive hourly pay: $20.00 – $25.00 per hour, depending on experience and qualifications.

Benefits

• Full-time employment opportunity.
• Paid training and ongoing technical development.
• Company-provided tools and equipment, as applicable to the assignment.
• Opportunities for advancement within a growing organization.
• Medical, Dental, Vision, Life Insurance, 401k and company match.
• Nine paid Holidays.
• Paid Vacation and Sick time.