ARC Sales and Production Associate

About the role

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to work in a production store and be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain customer relationships.

Responsibilities

• Assist, as required, with store operations
• Serve all customers in a courteous and efficient manner
• Handle all donations with care and donors with respect and courtesy
• Handle merchandise as directed, always maintaining proper categories and colorization
• Ensure that store is sufficiently stocked and "ragged out" in accordance with the "ARC COMMAND RAG OUT CALENDAR"
• Assist in cleaning and general maintenance of store property
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management
• Maintain a clean and clutter free work area
• Be well-versed in and comply with Guide to Thrift Store & Donation Center Operations manual
• Support the work therapy program component by providing to beneficiaries an example of professional conduct, work habits, and supervision (as directed by Supervisor)
• Other duties as may be assigned by immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator

Cashier/Sales Floor duties

• Comply with all cash handling and security standards as relates to cash register operations, daily sales reports and bank deposits
• Sort, price, stock and "rag out" showcase merchandise and other areas as directed
• Restock fitting room merchandise back to racks in proper category and color code
• Maintain merchandise displays as directed
• Answer telephone calls in an efficient, friendly, professional manner

Sorter duties

• Sort minimum of 300 store quality garments an hour by department
• Assist moving the donations to the sorting table as needed
• Assist with hanging merchandise as needed
• Assist running clothing racks as needed

Hanger/Tagger duties

• Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8 hour period
• Assist moving the donations to the sorting table as needed
• Assist sorting clothing as needed
• Assist running clothing racks as needed

Pricer duties

• Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality and condition of each piece
• Acquire and maintain knowledge of name brand merchandise and value
• Assist moving the donations to the sorting table as needed
• Assist ticketing merchandise as needed
• Assist with running clothing racks as needed

Runner duties

• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category and color order
• Straighten and maintain the clothing racks of the departments as assigned
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar
• Assist hanging merchandise as needed

Bric a Brac duties

• Sort and clean all saleable miscellaneous merchandise donations daily
• Ticket all merchandise and assign an individual fair market price for each item
• Place and maintain all merchandise in the required order and manner
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar

Shoes/Accessories duties

• Sort and clean all saleable shoes, handbags and accessory donations daily
• Ticket all merchandise and assign an individual fair market price for each item
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar

Domestics duties

• Sort and measure all saleable linen items daily as required
• Ticket all merchandise and assign an individual fair market price for each item
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar

Books/Records/Toys duties

• Sort and clean all saleable merchandise daily as required
• Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies
• Place and maintain all merchandise in the required order and manner
• Rag out merchandise in accordance with the Territorial Rag Out Calendar

Furniture/Electrical duties

• Sort, clean and test all electrical and furniture donations as required
• Ticket all electrical merchandise using "sold as is" tickets and assign an individual fair market price for each item
• Complete furniture tickets and record required information assigning a fair market price for each furniture item
• Place and maintain all merchandise in the required order and manner
• Mark down furniture items on sales floor in accordance with policy
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar

Donations/Maintenance duties

• Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor
• Able to lift 100 pounds
• Receive and receipt, as per policy, all donated material in a courteous and efficient manner
• Maintain cleanliness of all donation facilities
• Safeguard all donated materials and assigned equipment
• Ensure a constant flow of donations to the sorting table throughout the day
• Assist with ragging out the sales floor as assigned
• Bale ragouts and trash as required
• Perform lawn and garden work as needed

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers
• Excellent customer service skills
• Ability to understand and follow directions
• Ability to stand for long periods of time
• Ability to lift 50 pounds

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