ARC Lab Technician III (A)_MFG

About the role

SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision. Versant Health provides vision care to 37 million members nationwide! To ensure your continued success we provide opportunities for advancement and development. Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family.

Responsibilities

• This position is responsible for managing the inbound Member Advocate associates, providing leadership, coaching, communication and implementation of process changes.
• The Manager of Member Advocate will also handle escalated member calls, escalation of process issues to Senior Leaders, provide suggestions for continuous process improvement, and facilitation of training and development of team members.
• Assist / monitor equipment process parameters to perform predictive / preventive maintenance and enter data into Computerized Maintenance Management System (CMMS).
• Monitor inventory of spare parts, special need items and tools and ensure they are ordered in a timely manner.
• Operate computers and maintenance diagnostics equipment including analog and digital multi-meters, pyrometers, photo-tachometer, etc.
• Diagnose failures, determine parts and material requirements, and perform repairs as required to resume Operation on production equipment.
• Communicate and escalate equipment issues and or problems with peers and principles.
• Ensure and maintain the cleanliness of all equipment, workstations and overall facility.
• As required by changing business needs, complete additional responsibilities as assigned.
• Practice and comply with all requirements of our Quality Management System (QMS),