Arbitration & Mediation Case Filing Supervisor

About the role

The American Arbitration Association (AAA) is seeking a Case Filing Supervisor to oversee a team responsible for the accurate and efficient entry of case filings into our PRISM case management system. This role manages a team of Case Filing Specialists, ensuring compliance with filing standards and case processing procedures while also handling a caseload of deficient or incomplete filings.

Responsibilities

• Oversee a team of Case Filing Specialists to ensure accurate and efficient case filing into PRISM.
• Ensure compliance with filing standards and case processing procedures.
• Manage a caseload of deficient or incomplete filings.
• Supervise and mentor a team of Case Filing Specialists, setting goals, providing feedback, and managing performance.
• Identify inefficiencies in case filing and data entry processes and implement improvements to enhance accuracy and productivity.
• Address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.

Requirements

• Bachelor’s degree in business or related field with 2–4 years of relevant experience, including some supervisory experience; or
• Associate’s degree with 4–6 years of relevant experience, including 2+ years in a supervisory role;
• An equivalent mix of education and experience that demonstrates the required skills and competencies for the position.

Qualifications

• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and convey complex information clearly.
• Demonstrated ability to supervise, mentor, and develop team members, including setting goals, providing feedback, and managing performance.
• Strong analytical and critical thinking skills to address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.
• Intermediate to advanced proficiency in case management systems, Microsoft Office suite (particularly Excel for reporting), and HRIS/HRMS software applications.
• Knowledge of best practices in case filing and data entry processes, with the ability to identify inefficiencies and implement improvements to enhance accuracy and productivity.

Skills

• Strong leadership and communication skills.
• Data-driven process improvement skills.
• Intermediate to advanced proficiency in case management systems, Microsoft Office suite, and HRIS/HRMS software applications.

Benefits

• Compensation will be determined based on geographic location.
• A competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
• This position is also eligible for an annual performance-based incentive.

Pay

• San Antonio, TX; Miami, FL: $79,000 – $84,000
• Fresno, CA; Dallas, TX; Atlanta, GA; Buffalo, NY: $84,000 – $89,000
• Houston, TX; Minneapolis, MN; Johnston, RI; Voorhees, NJ: $85,000 – $90,000
• Chicago, IL; Philadelphia, PA, Voorhees, NJ: $89,000 – $95,000
• Los Angeles, CA; Boston, MA: $93,000 – $98,000
• San Francisco, CA; New York City, NY: $99,000 – $105,000

Schedule

This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location.