AR Resolution Specialist

About the role

We are seeking an AR Resolution Specialist to work directly with customers, sales, operations, and collections teams to identify and resolve issues preventing invoice payments. This role is responsible for investigating past-due invoices, correcting billing discrepancies, coordinating issue resolution, and partnering with internal stakeholders to ensure timely payment of outstanding invoices. The position requires collaboration across multiple departments in a fast-paced, high-volume environment.

Responsibilities

• Investigate and resolve issues preventing invoice payment.
• Research and correct billing discrepancies.
• Partner with customers and internal teams to resolve outstanding accounts.
• Coordinate with Sales, Operations, and Collections to drive issue resolution.
• Maintain accurate account documentation and follow-up activities.
• Support timely collection of outstanding receivables.
• Work effectively across multiple departments to resolve payment issues.

Qualifications

• 3-5 years of experience in Accounts Receivable, Billing, Customer Service, or Order Management.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently.
• Excellent communication and customer service skills.
• Detail-oriented with a results-driven approach.
• Ability to manage multiple priorities in a high-volume environment.
• Strong collaboration and cross-functional teamwork skills.

Preferred Systems Experience

• ERP systems (Rental Result experience preferred)
• Salesforce CRM
• Emagia or similar Accounts Receivable software
• Microsoft Excel and Microsoft Office Suite

Work Environment

Hybrid work schedule in the Houston, TX area. Full-time, Monday through Friday, with schedule options of 7:00 AM–4:00 PM or 8:00 AM–5:00 PM (some flexibility within normal business hours).

Pay

$20.00 per hour