AR Representative

Responsibilities

• Solves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Determines when adjustments are appropriate and necessary and applies
• Resolves Employer Issues when necessary, such as misapplied or missing payments
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows

Qualifications

• Education/credentials: High school diploma or GED equivalent
• Job-related experience: Customarily has at least three or more years of demonstrated collection experience (Occupational Health, Preferred)
• Job-related Skills/competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Additional Data: 401(k) Retirement Plan with Employer Match, Medical, Vision, Prescription, Telehealth, & Dental Plans, Life & Disability Insurance, Paid Time Off & Extended Illness Days, Offered, Colleague Referral Bonus Program, Tuition Reimbursement, Commuter Benefits, Dependent Care Spending Account, Employee Discounts