AR Representative

Responsibilities

• Solves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Maintains account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients’ repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assists peers
• Other duties as assigned.

Qualifications

• Education/credentials: High school diploma or GED equivalent
• Job-related experience: Customarily has at least three or more years of demonstrated collection experience (Occupational Health, Preferred)
• Job-related Skills/competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Additional Data: 401(k) Retirement Plan with Employer Match, Medical, Vision, Prescription, Telehealth, & Dental Plans, Life & Disability Insurance, Paid Time Off & Extended Illness Days, Offered, Colleague Referral Bonus Program, Tuition Reimbursement, Commuter Benefits, Dependent Care Spending Account, Employee Discounts