AR Clerk

Role Priorities / Responsibilities

• Monitor and facilitate the resolution of invoice processing obstacles including disputes and inaccuracies by working with internal and external stakeholders/customers of the process
• Prepares reports on current findings and action taken for all accounts under investigation
• Ensure compliance with customer billing requirements

Other Responsibilities

• Work with internal and external customers and process stakeholders effectively and respectfully
• Succeed in successfully working through difficult situations to resolution
• Ensure efficient and timely communication, processes and services
• Evaluate customer records and reports as needed
• Maintain cash customer records and unapplied cash balances with Treasury
• Monitor Pre-paid accounts and ensure balances are kept
• Maintaining account records to reflect credit terms
• Applying payments to customer accounts via cc payments, ACH, and checks sent to Corporate lockbox
• Reviewing trial invoices monthly to ensure that hardware and services are being billed correctly
• Closing bill cycles monthly and ensuring that all invoices are sent to customers
• Monthly Revenue Close Reporting -- to include (but not limited to) inventory reporting, revenue accruals, revenue by location allocations, invoice export files, and e-commerce revenue reports.

Essential Knowledge, Skills And Abilities

• Must be able to quickly learn and be proficient on a variety of web-based applications; including having proficiency with Microsoft Suite software (specifically Excel -- pivot tables, charts, vlookups)
• Must be detail oriented with good typing and accuracy
• Must be able to sit for long periods of time completing at tasks and remaining focused
• Effective verbal, written and interpersonal communication skills for dealing with internal and external customers
• Knowledge of and/or experience with credit and collection industry