AR Billing and Collection Specialist

About the role

As an AR Billing and Collection Specialist, you’ll take the lead on customer billing, payment processing, account reconciliation, and collections. Your day-to-day will involve everything from generating accurate invoices to handling payment disputes—all while working cross-functionally with internal teams and external customers. You’ll report directly to the Finance or Accounting Manager and play a vital role in keeping our financial operations smooth and efficient.

Responsibilities

• Billing & Invoicing: Prepare and process customer invoices with accuracy and timeliness; upload invoices to customer systems and ensure billing details are correct; collaborate with the sales team on truck sales and documentation needs; work with the DMV to obtain lien releases, replacement titles, and other paperwork; track payoff information and asset title receipts; act as a key contact for customers with billing inquiries or concerns.
• Payment Processing & Reconciliation: Apply ACH, check, and credit card payments with a high level of accuracy; make daily bank deposits and maintain records; investigate and resolve payment discrepancies; notify management of short payments or outstanding issues; adjust invoices when needed and maintain records per company policy.
• Customer Account Management: Maintain accurate and up-to-date customer records; encourage and support customers transitioning to electronic payment methods; assist with credit checks and account setup; monitor credit limits and put accounts on hold when necessary.
• Collections: Review aging reports weekly and follow up on overdue accounts; use account history and customer behavior to determine collection strategies; contact customers via phone and email to resolve outstanding balances; maintain detailed notes in the ERP system for all collection activities.
• General Office Support: File, organize, and maintain communication records; answer incoming calls and redirect as necessary; assist with projects and administrative tasks as needed.

Requirements

• General understanding of accounting principles.
• Prior experience in accounts receivable, billing, or collections (preferred).
• Strong attention to detail and organizational skills.
• Intermediate skills in Microsoft Excel.
• Excellent communication skills—both written and verbal.
• Ability to manage multiple priorities independently.
• Experience with invoicing systems or customer databases is a plus.

Benefits

• Competitive compensation package.
• Affordable health, dental & vision insurance.
• 401(k) with generous company match.
• Family-oriented, supportive work culture.
• Career growth opportunities in a stable, long-standing company.