Aquatics Administrative Assistant

Schedule: Part-time (15–25 hours per week). Work 1–2 days per week in the office, with a flexible schedule based on the swim school's needs.

Hours & Days:
Monday - Friday: 10:00 AM - 1:00 PM & 3:00 PM - 7:30 PM
Saturday: 7:00 AM - 1:00 PM

Responsibilities

• Manage daily administrative operations using the iClassPro software platform.
• Process new student enrollments, class transfers, withdrawals, and waitlists.
• Maintain accurate student, family, and billing records.
• Answer phone calls, emails, and text inquiries while providing exceptional customer service.
• Assist families with registration, account updates, and payment questions.
• Process tuition payments, recurring billing, and monitor outstanding balances.
• Update class schedules, instructor assignments, and program availability in iClassPro.
• Generate reports and assist management with enrollment tracking and class capacity.
• Communicate schedule changes, holiday closures, promotions, and special events to families.
• Support registration for camps, clinics, swim evaluations, and special programs.
• Maintain organized digital and paper records.
• Ensure confidential customer information is handled accurately and securely.
• Coordinate with instructors and management to ensure class rosters remain accurate.
• Assist with inventory of office supplies and retail merchandise as needed.
• Perform additional administrative and office support duties to help keep the swim school operating efficiently.
• Other duties may be required for this position.

Qualifications

• Previous administrative, office, customer service, or receptionist experience preferred.
• Experience with iClassPro is highly preferred; training is available for the right candidate.
• Strong computer skills, including Microsoft Office and Google Workspace.
• Excellent organizational, time management, and multitasking abilities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work independently while collaborating with the swim school team.
• Friendly, professional, and customer-focused attitude with a passion for helping families.

Why Join SafeSplash?

Join a team that's passionate about making a difference through swim education and water safety. At SafeSplash, you'll enjoy a flexible part-time schedule, a positive and supportive work environment, and the opportunity to help families while contributing to the success of one of the nation's leading swim school brands.