Apprenticeship Development Specialist

About the role

The Apprenticeship Development Specialist plays a crucial role in supporting the development and implementation of apprenticeship and pre-apprenticeship programs. This position involves managing data in CRM systems, enrolling participants, and collaborating with local employers to ensure smooth relationships and effective program management.

Responsibilities and duties

• Manages data in CRM systems for both internal and external as needed.
• Enrolls participants in apprenticeship programs and manages their cases to achieve successful outcomes.
• Works alongside the Business Solutions Management (BSM) team to support strategy and grow the apprenticeship service.
• Serves as a point of contact for internal referrals and collaborates with the apprenticeship development coordinator and manager.
• Supports relationship management with local employers, ensuring smooth interactions.
• Aids in developing a communication strategy for apprenticeships and participates in sector-level activities and events like Race to Talent.
• Maintains accurate and timely data entry across all required systems; conducts monthly audits to ensure data integrity and compliance with program requirements.
• Evaluates participant skills, interests, and abilities using assessment tools; assists with individualized career planning and provides continuous support during the career development process.
• Develops and maintains a working knowledge of workforce development programs, including WIOA, Apprenticeship Building America (ABA), and other relevant funding sources.
• Manages the full lifecycle of case management activities for participants enrolled in apprenticeship and pre-apprenticeship programs.
• Performs other duties as assigned.

Minimum requirements

• Bachelor’s Degree or equivalent professional experience in business, human services, workforce development, or a related field.
• Strong critical thinking and problem-solving skills.
• Strong interpersonal and communication skills.
• Passionate about serving others and the community.
• Ability to work in a team environment.
• Ability to organize, prioritize, and maintain confidentiality.
• Ability to adapt to change and work in a fast-paced environment.
• Solid computer skills in Microsoft, Excel, PowerPoint, and virtual meeting platforms.

PREFERRED EXPERIENCE

• Two years of professional experience in business, social services, workforce development, or a related field.
• Prior case management experience.
• Experience applying case management principles within a project management framework.