Apprentice

Overview

The Hearing Care Provider Apprenticeship Program is designed for individuals interested in becoming a hearing healthcare professional. The Apprentice will complete the HearingLife Apprenticeship Program to gain the skills necessary to become a Hearing Care Provider and obtain the required state licenses. The program includes both virtual and in-person classroom learning, hands-on lab learning, and side-by-side learning with a licensed Hearing Care Provider.

Responsibilities

• Exhibits friendly and courteous behavior in all customer interactions.
• Continuously builds rapport and develops relationships with Patients.
• Maintain active management schedule necessary to prioritize actions and people interactions with timelines and consistently meet expectations of the role.
• Conducts Tympanometry examinations (where within the scope of practice) and Otoscopic examinations.
• Conduct pure tone air and bone conduction tests with and without masking.
• Conduct speech recognition threshold and word recognition tests with and without masking.
• Make personalized recommendations for amplification based upon patient needs.
• Conduct patient custom ear mold impressions.
• Handle fitting and dispensing hearing instruments.
• Provide follow-up care for amplification including adjustments, troubleshooting, and repairs.
• Provide counseling regarding hearing loss through a positive patient experience.
• Perform other duties as assigned by Management.

Qualifications

• Self-motivated
• Business Acumen
• Technical Capacity
• Collaboration Skills
• Communication Skills
• At least 0-2 years of general full-time work experience, preferably in a Patient care or other related hearing or other health-care-focused setting involving direct contact with Patients;
• Understanding of HIPAA privacy obligations relating to Patient information and records;
• Minimum of a high school diploma, and a valid driver’s license; (some states require an Associate’s Degree as a minimum)
• Functional use of Microsoft Office Suite of products, and some familiarity with customer / Patient relationship management tracking systems.