Appointment Scheduling Executive

About Infinity

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth.

About the Role

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Requirements

• A drive to be the best in everything you do.
• Excellent communication & active listening skills.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Benefits

• Competitive pay rewarding your performance and contribution.
• Growth-focused culture with clear paths for advancement and a strong promote-from-within philosophy.
• Winning team environment: collaborative, high-energy culture with supportive leadership.
• Comprehensive benefits including medical, dental, and vision for full-time employees.
• Paid training, ongoing coaching, and continuous development.
• Potential same-day pay: sign up for PayActiv during training and get paid as early as the same day.