Appointment Scheduler (Entry-Level)

About the role

A dynamic and growing organisation is seeking a motivated and highly organised individual to join our team as an Appointment Scheduler (Entry-Level). This full-time position is based in Orlando, Florida, United States. The successful candidate will be a crucial first point of contact, responsible for managing schedules and ensuring a seamless experience for our clients. This is an excellent opportunity for an individual looking to begin their career in a supportive and professional administrative environment.

Responsibilities

• Efficiently manage and coordinate calendars, scheduling appointments for clients and internal staff.
• Communicate with clients via telephone and email to confirm, reschedule, or cancel appointments in a timely and professional manner.
• Maintain and update client information with a high degree of accuracy in the company database.
• Answer incoming calls, handle enquiries, and direct them to the appropriate department when necessary.
• Provide exceptional customer service, ensuring a positive and professional interaction at all times.
• Collaborate with other team members to ensure smooth operational workflow.
• Perform general administrative duties as required to support the team.

Requirements

• Excellent organisational and time-management skills with a proven ability to multitask.
• Strong verbal and written communication skills with a professional and courteous telephone manner.
• High level of attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and positive attitude with the ability to work effectively both independently and as part of a team.
• Previous experience in a customer service or administrative role is desirable but not essential.

Benefits

• A competitive salary and benefits package.
• Comprehensive training and ongoing opportunities for professional development.
• A collaborative and supportive team culture.