Appointment Clerk

Responsibilities

• Consistently stay logged in to the Queue during working hours except breaks and lunches.
• Able to process and handle a high call volume.
• Schedule appointments in accordance with physician and/or department guidelines.
• Complete appointment reminder calls in accordance to EHR guidelines.
• Utilize the telephone script with patient correspondence.
• Must be familiar with insurance contracts and unacceptable insurances such as other health insurance and other medical groups.
• Cancel/reschedule appointments according to physician schedule changes.
• Greet patients courteously, and smile.
• Exhibit proper telephone etiquette.
• Schedule referral appointments according to protocol.
• Review the schedule for any errors and make the appropriate corrections.
• Mail new patient packets to all new patients.
• Handle complaints in a responsible and professional manner.
• Maintain your work area in a clean and orderly manner.
• Link insurance to medical chart at time of appointment scheduling.
• Process appointment reminders via mail, phone and Phreesia.
• Any other duties assigned.

Requirements

• High school diploma/certificate required.
• Working knowledge of appointment scheduling and insurances preferred.
• Computers Skills And Experience Preferred.
• Bilingual, preferred (Spanish).

Pay

The pay range for this position at commencement of employment is expected to be reasonably between $24.73 and $29.09. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.