Appointment Center Representative / Customer Service Representative

About the role

TC Hafford Basement Systems is a trusted regional leader in basement waterproofing, foundation repair, and crawl space services. Our purpose is to redefine the construction industry by delivering a remarkable experience for both our customers and our employees.

Responsibilities

• Answer high-volume inbound calls from customers and new leads
• Schedule appointments for sales representatives (appointment setting/appointment scheduling)
• Make outbound calls to follow up on marketing leads and inquiries
• Enter customer and appointment information using CRM and data entry systems
• Send informational packets prior to scheduled appointments
• Aid with general office support and administrative tasks
• Provide professional, friendly phone-based customer service
• Collaborate with internal teams to ensure smooth daily operations

Requirements

• High school diploma or GED preferred
• 1+ year of customer service, call center, or appointment setting experience
• Strong verbal communication and phone etiquette
• Comfortable with computers, CRM software, and accurate data entry
• Dependable, organized, and team-oriented
• Ability to multitask in a fast-paced office environment
• Regular and reliable on-site attendance required

Qualifications

Competitive hourly pay plus performance-based bonuses

Paid training and ongoing coaching

Paid time off and paid holidays

Health, dental, and vision insurance options

Supportive, positive team culture

Opportunities for advancement and career growth