Applied Scientist , Amazon Customer Service

About the role

We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.

Key job responsibilities

• Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time
• Power intelligent routing decisions across hundreds of millions of annual customer contacts
• Directly improve both customer experience and associate satisfaction through model-driven decisions
• Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation
• Deploy science into production systems serving real-time decisions

Basic Qualifications

• Experience programming in Java, C++, Python or related language
• Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse

Preferred Qualifications

• Experience implementing algorithms using both toolkits and self-developed code
• Have publications at top-tier peer-reviewed conferences or journals

Pay

USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

This response is AI-generated, for reference only.