Applied AI, Product Manager-Payments-Vice President

About the role

The Merchant Services Solutions & Commercialization team is responsible for identifying, incubating, and scaling innovative solutions that accelerate growth, improve client experiences, and unlock new commercial opportunities across JPMorgan Merchant Services. Working across product, engineering, sales, servicing, and client-facing teams, the team brings emerging technologies and market opportunities from concept through commercialization.

Responsibilities

• Define and drive product vision, strategy, and roadmap for AI-powered products and experiences leveraging LLMs, agentic frameworks, and workflow automation
• Identify and size commercial opportunities, including market potential, revenue impact, client value, and strategic fit
• Define and commercialize AI-driven solutions that improve merchant acquisition, onboarding, servicing, and growth
• Partner with business leaders, engineers, and data scientists to prioritize, deliver, and scale high-impact AI use cases across the merchant payments value chain
• Frame early-stage concepts into compelling business cases, including value proposition, ROI, success metrics, and prioritization rationale
• Lead end-to-end product delivery, from experimentation and pilot execution through production launch and commercialization
• Establish and track product performance metrics, including adoption, quality, efficiency gains, and client impact
• Ensure governance, risk, controls, and responsible AI principles are embedded throughout the product lifecycle

Required Qualifications, Capabilities, and Skills

• 5+ years of product management experience
• Experience delivering AI products leveraging LLMs, APIs, workflow automation, or related technologies
• Strong understanding of product development lifecycle and agile delivery methodologies
• Strong commercial and analytical skills, including opportunity assessment, business case development, and performance measurement
• Familiarity with prompt engineering, agentic workflows, AI orchestration frameworks, or GenAI ecosystems
• Proven ability to lead cross-functional initiatives in a highly matrixed environment

Preferred Qualifications

• Payments, fintech, financial services, commerce, or other highly regulated industry experience preferred but not required

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.