Applied AI, Product Associate-Payments

About the role

Develop and support innovative product capabilities with a strong foundation in product development and modern AI solutions including LLM-driven applications. As an Applied AI, Product Associate within the Merchant Services Solutions & Commercialization team, you will support the design, delivery, and commercialization of AI-powered products that enhance merchant and client experiences across the payments lifecycle.

About the team

The Merchant Services Solutions & Commercialization team is responsible for identifying, incubating, and scaling innovative solutions that accelerate growth, improve client experiences, and unlock new commercial opportunities across JPMorgan Merchant Services. The team partners across product, engineering, sales, servicing, and operations to bring innovative solutions to market and drive measurable business outcomes.

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Responsibilities

• Support product roadmap development and backlog management for AI and agentic initiatives
• Partner with engineering and design teams to define requirements and deliver AI-powered capabilities
• Assist with experimentation, prompt iteration, model evaluation, and performance optimization
• Conduct customer, stakeholder, and market research to identify product opportunities and inform prioritization
• Gather and synthesize user feedback to improve product experiences and business outcomes
• Monitor product performance and support data-driven decision making
• Contribute to launch planning, adoption strategies, and commercialization activities

Required qualifications, capabilities, and skills

• 3+ years of relevant product, technology, or domain experience
• Foundational knowledge of product development and modern AI/GenAI solutions
• Familiarity with LLM concepts, APIs, workflow automation tools, or related technologies
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively across cross-functional teams

Preferred qualifications, capabilities, and skills

• Experience in payments, financial services, SaaS, commerce, technology, or other data-driven industries is a plus