Applications Support Technology Lead Analyst - Vice President

About the Role

This position is for a strategic professional who stays abreast of developments within the field and contributes to directional strategy by applying expertise to the job and the business. As a recognized technical authority, the role requires basic commercial awareness and involves guiding, influencing, and advising colleagues and occasional external customers. The role has a significant impact on the area through complex deliverables and provides advice related to the technology or operations of the business.

Responsibilities

• Manages one or more applications support teams.
• Provides technical oversight across systems and applications; leverages skills across multiple apps support areas.
• Offers a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provides guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems, including prioritization, escalation, and root cause analysis with follow-through to resolution.
• Consults with primary clients of the application in conjunction with development managers to understand strategic objectives.
• Maintains awareness of audit and compliance-related issues.
• Contributes to the formulation of strategies for apps support and other functional areas.
• Champions stability initiatives to enable application high availability, including better monitoring, failover, and resiliency.
• Handles incidents, problems, and change at a global enterprise level with a calm and analytical approach during major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management impacting the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve suitable outcomes for all stakeholders.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with operations and technology partners on a regional or global basis.
• Appropriately assesses risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets.
• Performs other duties and functions as assigned.

Qualifications

• 6+ years of experience.
• Practical problem-solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills, and relationship-building skills.
• Service-oriented attitude.
• Ability to work in a fast-paced environment.
• Experience working or leading requirement gathering efforts for multiple large development projects simultaneously.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Education: Bachelor’s/University degree, Master’s degree preferred.

Pay

Full-time salary range: $113,840.00 - $170,760.00. In addition to salary, Citi’s offerings may include, for eligible employees, discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including vacation, sick leave, and holidays.

Available offerings may vary by jurisdiction, job level, and date of hire.

Schedule

Full time.

Location

Jacksonville, Florida, United States.