Applications Support Technology Lead Analyst

About the role

The Asset Servicing PS team provides the technical and business support for Citi’s global Asset Servicing Business. Support teams are located in multiple regions; Belfast, India and Tampa.

The Asset Servicing Processing Platform for Citi Markets Operations provides global capabilities for asset servicing processing, including announcement capture, stock record capture, and notifications to internal and external clients.

Responsibilities

• Provide timely, high-quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
• Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
• Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
• Support market cut-offs and time-critical workflows.
• Own the full incident lifecycle from detection through resolution, including stakeholder communication.
• Lead root cause analysis and post-incident reviews, driving permanent remediation and risk reduction.
• Partner with development teams to prioritize fixes and resilience improvements.
• Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
• Provide technical mentorship and guidance to junior support engineers.
• Influence application design and deployment decisions to improve stability, observability, and operability in production.
• Participate in a rotational on-call schedule, including weekend support, for critical systems.
• Develop and maintain high-quality support documentation, runbooks, and knowledge base articles.
• Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
• Assist with application deployments, upgrades, and disaster recovery testing.
• Identify and implement opportunities to improve monitoring, alerting, and support efficiency.

Requirements

• Strong functional knowledge of Investment banking and Asset Servicing business.
• Proven experience supporting business-critical applications in a global markets or trading environment.
• Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
• Experience with middleware and messaging technologies such as MQ and Kafka.
• Demonstrable scripting ability in Python or shell scripting for automation and analysis.
• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
• Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
• Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders.
• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.

Qualifications

• 6-10 years experience.
• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Education

• Bachelor’s/University degree, Master’s degree preferred.

Pay

$113,840.00 - $170,760.00

Schedule

Full time