Applications Specialist-Glendale

Brief Description

The Applications Specialist’s position is to aid in the development, testing, and maintenance of clinical applications, interfaces, and the electronic health record (EHR). This role plays a crucial role in the effective adoption of the system by helping to implement, manage, and support the software applications that Mountain Park Health Center uses.

Essential Functions

• Actively handles EHR, interfaces, and other clinical applications support issues across multiple clinic sites using various communication methods, such as in person interactions, phone calls, emails, or Microsoft Teams.
• Assists with the analysis, design, build, installation, evaluation, optimization, and updates end user training of new and established Mountain Park Health Center computer software systems.
• The role involves prioritizing, investigating, and troubleshooting issues related to system applications, interfaces, and data processing. Solves the problem and/or helps determine correct measures to be taken toward the solution.
• Supports and assists in designing and implementing workflow processes.
• Keeps appropriate records and documents for all clinical applications building and testing.
• Works closely with both internal team members and external stakeholders, including vendors.
• Acts as a change agent to encourage the adoption of new processes and technologies that enhance best clinical practices.
• Involves integrating knowledge of clinical/billing information systems and clinical/billing practice workflow processes to collaboratively plan and carry out implementation activities.
• Evaluates the cross-departmental impact of individual user or department-level system/workflow change requests.
• Additionally, it requires effective collaboration with customer stakeholders to manage competing or conflicting requests and needs.
• Performs root-cause analysis and suggests appropriate workarounds at the elbow or virtually.
• Travel to clinics for organizational training needs.

Qualifications

• Minimum Qualifications: Bachelor’s degree in healthcare related field, nursing, business or computer/information sciences or three (3) years of computer/information systems experience and a HS Diploma. Valid driver's license.
• Preferred Qualifications: Experience with training and support of EHR applications.