Applications Specialist

Responsibilities

• Welcome new faculty, staff, and students to our technology ecosystem by setting up their accounts and access across all platforms.
• Cook offboarding procedures while maintaining security protocols for departing community members.
• Configure and fine-tune our suite of educational applications including Veracross, Toddle, and Blackbaud.
• Collaborate with end users to customize systems that match their workflows.
• Translate faculty pedagogical needs, including competency-based grading workflows, into system configurations.
• Jump into troubleshooting mode when issues arise, working with vendors and colleagues to find creative solutions.
• Test new features and updates before rollout, ensuring smooth experiences for our community.
• Build and maintain helpful documentation so others can learn alongside you.
• Lead the transition between school years/camp years in our educational platforms.
• Orchestrate year-end and start-of-year system configurations, working closely with academic leadership to get everything ready for registration and the start of school/camp.
• Import class schedules and student rosters, ensuring every student and teacher can hit the ground running.
• Bring new platform features to life by implementing modules that enhance teaching and learning.
• Keep our systems talking to each other smoothly by building well-maintained integrations using APIs.
• Investigate and resolve complex data integration issues between systems, implementing fixes and process improvements to maintain system integrity.
• Team up with vendors and internal colleagues to design and deploy new integrations as we adopt innovative tools.
• Perform system audits to ensure data is kept up to date.
• Create clear documentation of how our systems connect and share information.
• Build relationships across campus to understand how different departments use technology.
• Become the primary technical liaison for faculty and staff, providing advanced system guidance, configuration support, and optimization strategies.
• Serve as a faculty-facing technology partner to ensure the LMS platform supports, rather than constrains, their teaching practice.
• Contribute your ideas and energy to process optimization projects that advance institutional technology strategy.
• Manage and monitor ticket queues within SLA targets, triage incidents by severity, and act as Tier 2/Tier 3 escalation point for complex technical issues.
• Independently troubleshoot, analyze, solve, and correct issues in real time, providing problem resolution and detailed feedback to the reporting user.
• Perform additional technical, operational, and project-based responsibilities as required to support IT service continuity and institutional objectives.

Qualifications

• 3–5 years of experience in technical support, educational technology, or application support.
• A bachelor's degree is preferred.
• Background in education or direct experience working in K-12 or secondary education environments.
• Comfortable working with data, including importing, exporting, and understanding how information flows between systems.
• Excellent English-language reading and writing skills for responding to inquiries and drafting correspondence.
• Excellent communicator who can explain technical concepts to non-technical audiences.

Total Rewards

Culver offers much to complement your pay. Our health benefits include medical (Health Savings Account available), dental, and vision insurance options offered at extremely affordable rates and one of our most valued offerings is our FREE on-site Health Clinic including various FREE generic medications. Financial planning benefits include Life Insurance and a 403b retirement account with a very generous company match. At Culver we seek to support your whole self –mind, spirit, and body, which is why you have access to our on-site Fitness Center, impressive personal time off with 10 paid holidays, 200 hours of paid vacation time, and professional development opportunities to support excellence in your craft. Culver also offers FREE meals in the dining hall, limited laundry and dry-cleaning services and a discount at the Campus Store and Uniform Shop. A strong Tuition Remission Program and scholarship opportunities are available for your eligible children attending both schools and camps.

Culver Academies is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local laws.