Applications Scientist

About the role

CEM Corporation is a leading global provider of solutions for critical laboratory application in analytical laboratory, chemical synthesis, biotechnology, environmental testing, and food processing markets. As a worldwide leader in laboratory instrumentation and chemical solutions, the company was founded in 1978 and has nearly 200 patents and over 10 R&D 100 awards for its microwave-based products. CEM's headquarters is located in Matthews, NC and operates subsidiaries in the United Kingdom, France, Germany, Ireland, Italy, India, Japan, and Singapore. CEM Corporation (Matthews, NC) is seeking a highly motivated and technically proficient Applications Scientist to provide proactive, high-level applications support for CEM’s Life Science instrumentations used in peptide synthesis and purification. The Applications Scientist is responsible for providing expert applications support, troubleshooting customer questions and issues, and supporting customer training for new instrumentation sales throughout the United States and Canada. This role works closely with the Life Science Inside Service Specialists to resolve customer application and technical issues as efficiently and completely as possible. The successful candidate will maintain strong chemistry applications knowledge and technical proficiency with CEM’s Life Science instrumentation, including the MultiPep, Liberty, and Prodigy product lines. This includes full competency in operations and troubleshooting the associated systems, training others, and providing applications guidance for peptide synthesis and purification workflows. In addition to direct customer support, the Applications Scientist will contribute to chemistry research projects, product and software testing, development of technical support documentation, and sales and marketing activities as directed by the Principal Scientist. Success in this role will be measured by the quality and effectiveness of customer support and training, with feedback from customers, Sales, Product Management, and internal technical teams contributing to overall performance. This is a full-time, onsite position based at CEM Corporation’s headquarters in Matthews, NC. Travel throughout the United States and Canada will be required up to approximately 25%.

Responsibilities

• Provide direct, high-level applications support to customer accounts using CEM’s Life Science instrumentation for peptide synthesis and purification
• Provide applications and technical support to CEM employees, sales representatives, service personnel, and dealers
• Respond to incoming customer phone calls and peptide application inquiries received through CEM’s synthesis support channels
• Work closely with Life Science Inside Service Specialists to troubleshoot and resolve customer application and instrument-related issues promptly and thoroughly
• Maintain strong working knowledge and hands-on proficiency with CEM’s MultiPep, Liberty, and Prodigy instrumentation
• Troubleshoot peptide synthesis and purification workflows and provide customers with appropriate applications guidance
• Conduct applications training for CEM personnel and dealers
• Provide applications training for customer accounts and new instrument installations as needed
• Communicate clearly and proactively throughout the support process to ensure a high level of customer satisfaction
• Provide product